Shipping policy

Last updated: October 3, 2026

Where we ship

We ship to addresses in the United States. We do not ship internationally at this time.

Shipping cost

Shipping is a simple flat rate per order. You will see the exact shipping charge at checkout before you pay. There are no surprise fees added after your order is placed.

Processing time

Orders are typically processed the same business day. Orders placed on weekends or holidays are processed the next business day.

Delivery time

Orders ship by ground service with UPS or USPS, depending on your location and the fastest service available. Delivery usually takes 2 to 5 business days after your order ships, and many orders arrive sooner.

Tracking

Every order ships with a tracking number. We email it to you when your order ships so you can follow your package every step of the way.

Delays

Once a package is with the carrier, delivery can occasionally be delayed by weather, seasonal volume or other events outside our control. If your tracking has not updated in several days, email us and we will look into it.

Wrong address or undeliverable packages

Please check your shipping address before you place your order. If you notice a mistake, email us right away and we will correct it if the order has not shipped. If a package is returned to us as undeliverable, we will contact you to arrange delivery again.

Lost or damaged packages

If your order arrives damaged, or tracking shows it delivered and you cannot find it, email us at customerservice@masterywellness.com within 7 days and include your order number. For damaged items, please include a photo. We will make it right.

Questions

Email customerservice@masterywellness.com and we will get back to you.