Privacy policy

Last updated: October 2, 2026

Mastery Wellness LLC ("Mastery Wellness," "we," "us") operates masterywellness.com. This policy explains what information we collect when you visit or buy from our store, how we use it, who we share it with, and the choices you have.

Information we collect

Information you give us

  • Contact details: your name, email address, phone number, and shipping and billing address.
  • Order details: the products you buy and your order history.
  • Messages you send us, for example through our contact form or by email.
  • Payment information is entered on secure checkout pages and processed by our payment providers. We do not store your full card number.

Information collected automatically

When you visit our site, we and our partners use cookies, pixels and similar technologies to collect information such as your IP address, browser and device type, pages you view, products you look at or add to your cart, purchases, and how you arrived at our site.

How we use your information

  • To process and ship your orders, and to send order and shipping updates.
  • To answer your questions and provide customer service.
  • To send you our newsletter and offers if you have subscribed. You can unsubscribe at any time using the link in any email.
  • To improve our website and products.
  • To measure and show advertising, including ads on Facebook, Instagram and TikTok (see below).
  • To prevent fraud and comply with the law.

Who we share it with

We share information only with companies that help us run the store:

  • Shopify, which hosts our store and checkout.
  • Payment processors, to take payment securely.
  • Shipping carriers, to deliver your order.
  • Klaviyo, which sends our emails.
  • Advertising and analytics partners, described below.

We do not sell your personal information for money. We do share some information with advertising partners so they can show you relevant ads and measure how our ads perform. Some state laws call this "sharing" or "targeted advertising," and you can opt out (see Your Choices).

Advertising and tracking partners

  • Meta (Facebook and Instagram). We use the Meta Pixel and Conversions API. These send Meta information about your visit and purchases (for example, pages viewed, items added to cart, and purchases) and may include hashed contact details such as your email or phone number, so Meta can match the activity to an account and measure our ads. Meta's practices are described in its privacy policy at facebook.com/privacy/policy.
  • TikTok. We use the TikTok Pixel and Events API, which share similar information with TikTok, including hashed contact details, for ad measurement and targeting. See tiktok.com/legal/privacy-policy.
  • Google and Microsoft. Our products may be listed through Google and Microsoft shopping channels, which may receive product and order activity.

You can limit ad personalization in your Facebook, Instagram, TikTok and Google account settings, and through industry tools such as optout.aboutads.info.

Your choices and rights

  • Email: unsubscribe from any marketing email using the link at the bottom.
  • Cookies: you can block or delete cookies in your browser settings. Some site features may not work without them.
  • Opt out of targeted advertising: email us at customerservice@masterywellness.com with "Do Not Share" in the subject. We also honor the Global Privacy Control (GPC) browser signal where required by law.
  • Access, correction and deletion: depending on where you live, you may have the right to know what personal information we hold about you, to correct it, or to ask us to delete it. Email customerservice@masterywellness.com and we will respond within the time the law requires. We will not discriminate against you for using these rights.

Children

Our store is not directed to children under 13, and we do not knowingly collect their personal information.

How long we keep information

We keep order records as long as needed for tax, accounting and legal purposes, and other information only as long as needed for the purposes above.

Security

We use reasonable safeguards to protect your information. No method of transmission over the internet is completely secure.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed.

Contact us

Mastery Wellness LLC
Email: customerservice@masterywellness.com